(Red) Alert


This practice is not able to provide you with a letter that shows your COVID-19 vaccination status. From 17 May 2021 your vaccine status will be available on the NHS App and Website.

Welcome to Haven Health

Dear Patients

You may have seen on the news and in the media that from Monday 17 May, doors at GP surgeries are "re-opening". As you will know Haven Health has been open through-out the pandemic and has never been closed, always offering patients telephone and online appointments, with face to face consultations based upon clinical need. This is in line with national requirements to keep patients safe.

As we wait for further national guidance from NHS England, we ask that patients continue to contact us by phone or online as you have been doing. We are facing unprecedented demands for our services and will need to continue to adjust how we use our clinicans time to best support our patients - particularly those that need us most.


COVID-19 and how it affects visiting the surgery

To help us to continue to protect our vulnerable patients and staff, please DO NOT come to the surgery unless you already have a prearranged appointment, are dropping off a sample, or you have been requested to collect something. For everything else, please contact the surgery via telephone or contact us online via eConsult.

Thank you for your continued support 


Long Term Conditions Recall changes

We are trialing a new long term condition recall system, this means you will be contacted via text, email or letter this will appear from either Haven Health or “CaredoctR” and is sent on our behalf.

You can follow the links on the text or email to access your recall letter and questionnaires via a smart phone. Please contact the surgery if this is causing any problems. 

You will still be recalled around the month of your birth.



Monday:             08:00 - 18:30

Tuesday:             08:00 - 18:30

Wednesday:       08:00 - 18:30

Thursday:           07:00 - 20:00

Friday:                08:00 - 18:30

Sat & Sun:          Closed


Tel:  01394 670107


Haven Health, Grange Farm Rd, Felixstowe,  IP11 2XD


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