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Telephoning the surgery - I want to talk to a real person!
We have listened to your comments and feedback about our phone system. Whilst it is quite clear that many of you feel that we have improved our phone system there are still a number of people who find it frustrating to use.
Why we try not to use long complicated menus, our research shows that our patients want to talk to a real person and although we can have up to 400 calls in one day by training our care navigator team to a very high standard on average our calls are answered very quickly-within a few seconds. However, there will always be some especially busy times e.g. first thing in the morning, that's why we encourage patients NOT to call first thing in the morning unless absolutely necessary.
If you are phoning about blood test results, we always advise to phone us after 14:00 as this allows the clinical team time to review results.When you call we will always try not ask you to phone back on another day for a same day appointment. Our receptionists are empowered to always offer you an option, please bear in mind the advice given on our appointments page.
Monday: 08:00 - 18:30
Tuesday: 08:00 - 18:30
Wednesday: 08:00 - 18:30
Thursday: 07:00 - 20:00
Friday: 08:00 - 18:30
Sat & Sun: Closed
Tel: 01394 670107